1. Acceptance of Terms
By accessing or using the UR Suppliers website at UR Suppliers.com ("Site"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use our Site. These Terms apply to all visitors, users, and customers of the Site.
2. Eligibility
You must be at least 16 years of age to use this Site. By using the Site, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement. If you are using the Site on behalf of a business, you represent that you have the authority to bind that business to these Terms.
3. Account Registration
To access certain features of the Site, you must create an account. When registering, you agree to:
- Provide accurate, current, and complete information
- Keep your account details up to date
- Maintain the confidentiality of your login credentials
- Accept responsibility for all activity under your account
- Notify us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate accounts that violate these requirements.
4. Products and Pricing
- All product listings are subject to availability. We reserve the right to limit quantities or discontinue products at any time.
- Prices are displayed in Nepalese Rupees (NPR) and are inclusive of applicable taxes unless otherwise stated.
- While we make every effort to display accurate pricing and product information, errors may occur. If a product is listed at an incorrect price, we reserve the right to cancel any orders placed for that product and notify you of the cancellation.
- Promotional offers and discounts are subject to the terms specified at the time of the promotion and may be changed or withdrawn without prior notice.
5. Orders and Payment
- Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order. An order is confirmed only when you receive a confirmation message or email from us.
- Payment must be made at the time of purchase using the available payment methods on the Site.
- We use trusted third-party payment processors to handle transactions. We do not store your full payment card details on our servers.
- In the event of a payment failure or suspected fraud, we may cancel the order and notify you.
6. Shipping and Delivery
- We currently deliver within Nepal. Delivery timelines are estimates and may vary depending on your location and product availability.
- Shipping charges, if applicable, will be displayed at checkout before you complete your order.
- Risk of loss and title for items purchased pass to you upon delivery of the item to the shipping carrier.
- We are not responsible for delays caused by the shipping carrier, customs, or circumstances beyond our control.
7. Returns and Refunds
- Returns are subject to our Return Policy, available at /return-policy.
- Products must be returned in their original condition and packaging within the return window specified in the Return Policy.
- Refunds, if approved, will be processed to the original payment method within a reasonable timeframe.
- Certain items such as software, consumables, and hygiene-related products may not be eligible for return unless defective.
8. Warranty
Products sold on the Site may be covered by manufacturer warranties. Warranty terms vary by product and brand. Please refer to our Warranty Policy for details. UR Suppliers makes no additional warranties beyond those provided by the manufacturer unless explicitly stated at the time of purchase.
9. Intellectual Property
- All content on the Site — including text, graphics, logos, images, product descriptions, and software — is the property of UR Suppliers International Pvt. Ltd. or its licensors and is protected by intellectual property laws.
- You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written consent.
- The UR Suppliers name, logo, and all related marks are trademarks of UR Suppliers
10. User Conduct
When using the Site, you agree not to:
- Use the Site for any unlawful purpose
- Submit false, misleading, or fraudulent reviews or information
- Attempt to gain unauthorized access to any part of the Site or its systems
- Interfere with or disrupt the Site's functionality or servers
- Use automated tools (bots, scrapers) to extract data from the Site without permission
- Upload or transmit viruses, malware, or any other harmful code
11. Product Reviews and User Content
- By submitting reviews, ratings, or other content, you grant UR Suppliers a non-exclusive, royalty-free, worldwide license to use, display, and distribute that content on the Site and in promotional materials.
- We reserve the right to remove or edit any user content that violates these Terms, is offensive, or is otherwise inappropriate.
- You are solely responsible for the content you submit and must ensure it does not infringe on any third-party rights.
12. Limitation of Liability
- The Site and all products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.
- To the fullest extent permitted by law, UR Suppliers shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of products.
- Our total liability for any claim arising from these Terms or your use of the Site shall not exceed the amount you paid to UR Suppliers for the relevant product or service.
13. Indemnification
You agree to indemnify and hold harmless UR Suppliers Pvt. Ltd., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Site, violation of these Terms, or any content you submit.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Nepal. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Kathmandu, Nepal.
15. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
16. Contact Us
If you have any questions about these Terms & Conditions, please contact us: